You’ve got questions? We’ve got answers!
We’ve compiled the most frequently asked questions we get about Snap In below.
If you don’t see the answer you are looking for here, feel free to get in touch.
USER QUESTIONS
I don’t have a device to sign in with
Talk to a staff member of the business who can manually sign you in.
Some businesses may choose to provide a device configured in kiosk mode to allow customers who do not have a device to sign in.
My device is unable to scan the QR code
Printed QR codes also have a human readable web address. The web address can be manually typed into your device’s browser which will open the sign-in page for that location.
Talk to a staff member of the business who can manually sign you in.
A specific QR code application (app) can be downloaded on to your device to scan the the QR code. Please check your device’s App Store.
Is my personal information safe?
Yes. We store your sign in information securely & we don’t share any personally identifying information publicly or with third-parties, except when required to by law.
How long do you keep Snap In data?
Data collected as part of COVID-19 contact tracing is removed after 28 days as required by State Government legislation.
Data collected as part of a business marketing campaign is stored for as long as the business is using the Snap In service. More information about how we use collected data is available here.
BILLING QUESTIONS
Am i locked into a contract?
No! All Snap In pricing plans are month to month, cancel any time, so the most you are committed to is 1 month.
12 month plans are also available with the option of annual invoicing if required.
What are my payment options - credit card or invoicing?
You can use your credit card to pay for any plan.
If you sign up for an annual subscription we can invoice you annually. Please contact sales@snapin.com.au
Can I upgrade/downgrade my plan?
Upgrade – You can choose to upgrade your plan and it will automatically be applied. Any remaining credit for the current billing period will be transferred to the following months subscription and applied at the renewal date.
Downgrade – You can choose to downgrade your plan and it will automatically be applied at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you have already paid for.
We do not offer refunds.
Can you customise Snap In for my business?
Yes! We would love to hear your ideas and requirements, for a no obligation chat please contact the friendly team at hello@snapin.com.au.